We take the hassle of boring administration away from you

Processing times

Our commitment to you is to exceed your expectations

As a Visa2work customer, we give you the best possible service every time you deal with one of our representatives in person, by letter, on the telephone or online. Our objective is to build a long-term relationship with you through our Service Commitment, which all staff at Visa2work adheres to. We aim to anticipate and exceed your expectations with a high quality and cost effective service, a flexible approach to suit your needs, and to ensure your application is processed to the set deadline.

A simple and candid approach – we will talk openly with you, explaining the full process clearly. This applies to written documents as well that will be discussed in easy to understand steps. We want to make you feel at ease for a seamless customer experience.

Complete transparency of service fees – we will explain rates and terms and conditions relating to our products and services clearly, and also make you aware when certain applications carry greater risks. If we cannot provide a product or service, we’ll explain why and suggest alternatives.

Our service fees are based on three principles:

  • They should be simple to understand
  • They should reflect our commitment to deliver options and value
  • They should provide you with choices to reduce or even eliminate certain fees

Also please read our terms of business.

Contact us for information on processing times.